Delivery & Returns
Free delivery for Republic of Ireland on items over €50. Orders under €50 will be subject to a handling/shipping charge of €6.00. You will receive your order within 5-7 working days (Delays may apply due to Covid 19) providing they are in stock and are not pre-order products. This is only a guideline and is not a guarantee. go baby buggies is unable to take responsibility for any delivery delays which are outside of their control.
We use a third-party courier service provider and on occasion human error may cause a package to be misdirected. Once despatched, the on-time delivery of a package is the responsibility of the courier company and go baby buggies cannot be held responsible for a package not reaching its destination on time.
We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
Returns
If you are not 100% satisfied with your purchase, you can return your order to us for a full refund or exchange within 30 days. Returns must be unused, unopened and in the original packaging. Proof of purchase is required.
Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. You can reach us by email: contact@gobabybuggys.com where we can give you further instructions. Failure to do this may result in a delay with your refund. The following information is required when you call/email:
Your order reference number
Your email contact number and contact details should we need to contact you
For hygiene reasons, we do not refund/exchange opened bedding/mattresses baby accessories unless they are faulty.
Return through courier:
As per our terms and conditions returning any items is at your own expense and through your own courier. go baby buggies will only organise a courier and incur the cost of the return if the item is defective, or we have delivered the item to you in error or as a substitute. Once we receive your item back to store our team will then process a refund to the card your order was placed with which will be credited to your account within 3-5 working days.
Delivery
If no one is at home when AnPost attempts delivery they will leave a calling card and give you a time to collect the goods from your local depot. Clear details of this will be on the ‘sorry we missed you’ card that will be left by your driver.
If the delivery address refuse delivery of the goods or if you do not respond to the “sorry we missed you” card left by your driver, your order will be returned to the us. We will then wait for you to contact us before we refund you your money minus the return postage cost.
We strive to get your order to you in accordance with the delivery option you selected but, due to circumstances out of ours and our couriers control, i.e. Covid delays extreme weather conditions, unforeseen incidents, delays may occur. Please be assured we will endeavor to get your parcel to you as quickly as possible.
Failure to enter the correct delivery details may result in a charge to amend these.
Wrong Delivery Address Inputted
If you provide us with a wrong delivery address and your goods are signed for by another party, go baby buggies cannot be held responsible for any loss you incur as a result.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Ireland your purchase may be
subject to import duties and taxes applied by the destination country. You are responsible for paying
any such duties or taxes. Please contact your local customs office for more information before
making a purchase. We are not responsible for the payment of any such duties or taxes and are not
liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Hassle-Free Returns
You may of course return any items purchased from go baby buggies within 30 days of purchase date. All goods must be unused and in their original packaging. Please enclose your order details so we can process your refund promptly. Returned items are at your own expense
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to
cancel your contract to purchase goods from us within 14 days without giving notice. The
cancellation period:
– Will end 14 days from when you receive, or someone you nominate receives, the goods when
you purchased good(s) in one order that are all delivered together;
– Will end 14 days from when you receive, or someone you nominate receives, the last good
when you purchased goods in one order that are delivered separately; or
– Will end 14 days from when you receive, or someone you nominate receives, the first good
when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, contact us by email at contact@gobabybuggys.com
